Warranty Policy

2-Year Warranty Policy

At Myestry, we are committed to providing quality products and a reliable shopping experience. To give our customers greater confidence when shopping with us, eligible products are covered by a two-year limited warranty, subject to the terms outlined below.

This warranty is provided in addition to, and does not replace or limit, any statutory consumer rights you may have under applicable law.

1. Warranty Coverage

Our two-year limited warranty covers eligible products against defects in materials and workmanship arising under normal use during the warranty period.

The warranty period begins on the date of delivery, unless otherwise stated in the product listing or required by applicable law.

If a product is confirmed to have a covered defect during the warranty period, we will assess the issue and, where appropriate, offer a repair, replacement or other remedy in accordance with this policy and applicable law.

The available remedy may depend on the nature of the defect, product availability and the legal requirements applicable to your purchase.

2. What Is Not Covered

Unless otherwise required by applicable law, this limited warranty does not cover:

• Damage caused by misuse, abuse, negligence or improper handling.

• Damage resulting from accidents, drops, impacts or external forces.

• Damage caused by improper installation, assembly, maintenance or use contrary to the product instructions.

• Normal wear and tear, including cosmetic deterioration arising from ordinary use.

• Unauthorised modifications, repairs or alterations.

• Damage caused by fire, flooding, extreme environmental conditions or other external events beyond normal intended use.

• Consumable parts or accessories that naturally deteriorate through ordinary use, unless otherwise covered by applicable law or the product-specific warranty.

These exclusions apply only to the extent permitted by law. They do not exclude defects that should otherwise be covered under this warranty or restrict any statutory consumer rights.

3. How to Make a Warranty Claim

If you believe your product has a defect covered by this warranty, please contact our customer support team.

To help us assess your claim efficiently, please provide:

1. Your order number or proof of purchase.

2. A description of the issue and when it occurred.

3. Clear photographs or videos showing the defect, where applicable.

4. Any additional information reasonably required to assess the claim.

Email: customer@myestry.com

Our team will review the information and explain the next steps. Please wait for our instructions before sending a product back.

4. Warranty Assessment and Resolution

Once we receive your claim, we will assess the reported issue and determine the appropriate next steps.

Where a defect is covered by this warranty, we may, as appropriate and subject to applicable law:

• Repair the affected product.

• Replace the product or the affected component.

• Offer another suitable remedy where required or permitted by law.

If a replacement is unavailable, we will discuss the available options with you in accordance with applicable law.

We will explain any relevant return or shipping arrangements before asking you to send a product back. You will not be charged for costs that we are legally required to cover.

5. Warranty Period

The limited warranty period is two years from the date of delivery, unless a different period is expressly stated for a particular product or applicable law provides otherwise.

Please retain your order confirmation or other proof of purchase, as this may be required when submitting a claim.

Contacting us before the warranty period expires is recommended if you discover a potential defect.

6. No Effect on Statutory Rights

This two-year limited warranty is a voluntary commercial warranty offered by Myestry for eligible products.

It does not replace, reduce or exclude your statutory rights under applicable consumer protection laws. Depending on your location, those rights may provide remedies beyond the coverage described in this policy.

If your product is faulty, not as described or fails to meet applicable legal requirements, you may have additional rights regardless of whether this limited warranty applies or has expired.

7. Contact Us

For questions about warranty coverage or to submit a claim, please contact us using the details below.

Brand Name: Myestry

Customer Support Email: customer@myestry.com

Please include your order number where applicable so that we can assist you more efficiently.

Thank you for choosing Myestry. We appreciate your trust and are committed to providing dependable customer support.