Privacy Policy

Myestry is operated by USEEMALL LTD. USEEMALL LTD is a company registered in England, with its company address at Conyngham Road, Manchester, England. Myestry is a home-focused website brand operated under USEEMALL LTD. The relationship between the two is that of brand and operating entity: USEEMALL LTD is responsible for the overall operation, order processing, logistics arrangements, after-sales service, and the processing and protection of user information of the Myestry website, while Myestry serves as the user-facing brand identity, carrying the website's positioning and expression within the home sector. Therefore, the personal information you provide on the Myestry website is collected, used, stored, and protected by USEEMALL LTD as the operating party.

We fully understand the importance of personal information to every user. In the course of providing home-related products and services, we may need to collect certain necessary information to complete orders, arrange delivery, provide after-sales support, and improve the website experience. To help you clearly understand what information we collect, how we use it, under what circumstances it may be shared, and what rights you have over your information, we have established this Privacy Policy. Please read the contents of this page carefully before browsing the website or submitting an order. If you have any questions about this policy, we recommend contacting us via the contact email published on this page to confirm before proceeding.

1. Information We Collect

In the course of your use of the Myestry website, we may collect the following categories of information for different purposes:

  1. Information you actively provide. When you submit an order, send an email, or contact us through other means, you may provide information such as your name, recipient's name, contact phone number, delivery address, email address, and order details. This information is generally used to complete order processing, arrange delivery, provide after-sales support, and communicate with you.

  2. Order and transaction information. This includes the products you purchase, order amount, order time, payment status, delivery progress, and return/exchange records. Such information is used for order management, logistics arrangements, after-sales handling, and necessary account verification.

  3. Communication records. When you contact us via the contact email, we may retain the relevant email content and handling records to follow up on your issue, verify the situation, and improve our services.

  4. Website usage information. When you browse the website, the system may automatically record certain technical information, such as access time, pages viewed, device type, browser type, and IP address. Such information is generally used to ensure the normal operation of the website, analyze access patterns, and optimize the user experience.

  5. Other information with your consent. With your consent, we may collect other information not listed in this policy, subject to the purposes and scope explained at that time.

We generally do not actively collect sensitive personal information unrelated to the provision of our services. If you believe that providing certain information is not necessary, you may choose not to provide it without affecting order processing, but this may affect our ability to provide you with the corresponding services.

If you have questions about the scope of information we collect, you are welcome to contact us via the contact email, and we will explain based on the specific situation.

2. How We Use Information

The main purpose of collecting information is to complete orders, provide services, and improve the experience. Specifically, information may be used for the following purposes:

  1. Processing orders. This includes confirming order information, verifying payment status, and arranging product dispatch and delivery.

  2. Arranging delivery. This includes providing information such as the recipient's name, contact phone number, and delivery address to the logistics carrier to complete the delivery of the item.

  3. Providing after-sales support. This includes handling return and exchange requests, verifying product issues, and responding to your inquiries and feedback.

  4. Communicating with you. This includes contacting you regarding order status, delivery progress, and after-sales handling, or providing notices about relevant policy adjustments when necessary.

  5. Ensuring website security and normal operation. This includes identifying abnormal access, preventing fraudulent behavior, and troubleshooting technical failures.

  6. Improving products and services. This includes analyzing user browsing and purchasing patterns to optimize website content, product display, and service processes.

  7. Fulfilling legal obligations. This includes retaining necessary transaction records or cooperating with relevant verification in accordance with applicable laws and regulations or relevant requirements.

We will not use your information for purposes unrelated to those described in this policy. If information needs to be used for other purposes, we will generally explain separately or obtain your consent before use.

3. Sharing of Information

We value the protection of your information and generally do not sell your personal information to third parties. In the following circumstances, we may need to share necessary information:

  1. Logistics and delivery service providers. To complete the delivery of items, we need to provide information such as the recipient's name, contact phone number, and delivery address to the corresponding logistics carrier.

  2. Payment service providers. To complete payment processing and refund arrangements, relevant payment information may be processed by payment service providers in accordance with their rules.

  3. Service suppliers. In areas such as website operation, email notifications, and technical support, we may use third-party services and share relevant information to the necessary extent. Such service providers are generally only permitted to use this information within the scope of providing services to us.

  4. Legal requirements. If required by applicable laws and regulations, judicial or administrative authorities, we may need to disclose relevant information.

  5. Rights protection. When necessary, to protect the legitimate rights and interests of us, users, or others — such as preventing fraud or handling disputes — we may disclose necessary information.

  6. Business adjustments. In the event of a business merger, reorganization, or similar situation, relevant information may be transferred to the necessary extent, and we will try to require the successor to continue to comply with the corresponding information protection requirements.

If you have questions about the specific circumstances of information sharing, you are welcome to contact us via the contact email published on this page.

4. Storage and Protection of Information

  1. We will take reasonable technical and management measures to protect your personal information from unauthorized access, use, disclosure, modification, or loss.

  2. Your information is usually stored in our systems or those of our service providers. The retention period is generally limited to the time necessary to achieve the purpose of collection, or as determined by applicable laws and regulations.

  3. Although we will make reasonable efforts to protect information, information transmitted and stored via the internet may still carry certain risks. We recommend that you pay attention to protecting your personal information during communication and transactions.

  4. If a information security incident that may affect your rights occurs, we will take corresponding measures in accordance with applicable requirements and notify you when necessary.

5. Your Rights

To the extent permitted by applicable law, you may have the following rights regarding your personal information:

  1. Access and obtain. You have the right to know whether we hold your personal information and to obtain relevant information within a reasonable scope.

  2. Correction. If you find that the information we hold is incorrect or incomplete, you may request correction or supplementation.

  3. Deletion. Where applicable conditions are met, you may request the deletion of relevant information.

  4. Restriction or objection to processing. Where applicable conditions are met, you may request restriction of or object to certain processing of your information.

  5. Withdrawal of consent. If the relevant processing is based on your consent, you may withdraw your consent at any time, but withdrawal generally does not affect processing already carried out based on consent.

  6. Complaint. If you believe there is a problem with our processing of your information, you may file a complaint with the relevant regulatory authority.

If you wish to exercise the above rights, we recommend contacting us via the contact email and providing the necessary information so that we can verify and handle the matter. We will respond within a reasonable timeframe.

6. Cookies and Similar Technologies

  1. To ensure the normal operation of the website, remember your browsing preferences, and analyze access patterns, the website may use cookies or similar technologies.

  2. Cookies are generally small data files stored on your device. You can manage or delete cookies through your browser settings, but disabling certain cookies may affect the normal use of some website features.

  3. We may use third-party analytics tools to understand the overall access patterns of the website. Such tools generally process data in an aggregated or anonymized manner.

If you have questions about the use of cookies, you are welcome to contact us via the contact email.

7. Information of Minors

  1. This website is intended for general users and generally does not provide services separately to minors.

  2. If a minor needs to use this website or purchase products, it is recommended to do so under the guidance of a guardian. The guardian should be responsible for the minor's use behavior and the information provided.

  3. If we discover that personal information of a minor has been collected without appropriate consent, we will generally take measures to delete it. If you discover such a situation, you are welcome to let us know via the contact email.

8. Cross-Border Transfer

  1. Because we provide global shipping services, your information may need to be transferred between different regions to complete order processing, delivery arrangements, and after-sales support.

  2. When transferring information across borders, we will try to take reasonable measures to require the relevant information to be protected in accordance with this policy and relevant requirements.

  3. If you have questions about the specific circumstances of cross-border information transfer, you are welcome to contact us via the contact email published on this page.

9. Policy Updates

  1. We may adjust and update the contents of this Privacy Policy according to operational needs, legal and regulatory requirements, or changes in service scope.

  2. The adjusted policy shall be subject to the latest content published on the website. We recommend that you pay attention to the latest explanations on this page before browsing the website or submitting an order.

  3. If the contents of this policy are inconsistent with the order confirmation information or the results confirmed through communication, this policy and the requirements of applicable laws and regulations shall generally prevail.

10. Contact Us

This Privacy Policy is executed and interpreted by USEEMALL LTD as the operator of Myestry. We hope to explain our handling of your information as transparently as possible while maintaining clear rules. If you have any questions, suggestions, or objections regarding this policy, or wish to exercise rights related to your personal information, you are welcome to contact us through the following. We will treat every message seriously and handle it within a reasonable timeframe.

Brand name: Myestry
Website: www.myestry.com
Email: customer@myestry.com