Shipping Policy

Myestry is operated by USEEMALL LTD. USEEMALL LTD is a company registered in England, with its company address at Conyngham Road, Manchester, England. Myestry is a home-focused website brand operated under USEEMALL LTD. The relationship between the two is that of brand and operating entity: USEEMALL LTD is responsible for the overall operation, order processing, and logistics arrangements of the Myestry website, while Myestry serves as the user-facing brand identity, carrying the website's positioning and expression within the home sector. Therefore, orders placed on the Myestry website and any related shipping matters are handled and managed by USEEMALL LTD as the operating party.

To give users clear expectations regarding delivery arrangements when purchasing home-related products, we have established the following shipping policy, which explains dispatch times, transit times, shipping methods, shipping fees, and related notes. Please read the contents of this page carefully before submitting an order. If you have any questions about the delivery arrangements for your order, we recommend contacting us via the contact email published on this page to confirm before placing your order.

1. Dispatch Time

Dispatch time refers to the period between the completion of order confirmation and the item being handed over to the logistics carrier for dispatch. We aim to make this stage as timely and predictable as possible.

  1. Generally, after payment is completed and the order is confirmed without issues, we will arrange for the item to leave the warehouse. The specific dispatch time may vary depending on factors such as the type of item, stock availability, order volume, and public holidays.

  2. For items with sufficient stock, dispatch arrangements are usually relatively prompt; for items that require allocation or restocking, the dispatch time may be extended accordingly. In such cases, we will try to communicate and explain via email.

  3. During periods of high order volume, promotional events, or around public holidays, dispatch processing time may be extended. We recommend placing orders in advance to allow sufficient delivery time.

  4. If the order information is incomplete, the address is unclear, or further verification is required, the dispatch time may be delayed accordingly until the relevant information is confirmed.

  5. After the item is dispatched, we will usually provide you with dispatch-related information via email or other means. Please ensure that the contact email provided at the time of order is accurate and valid so that you can receive notifications promptly.

If you have questions about the specific dispatch time for a particular order, you are welcome to contact us via the contact email and provide information such as the order number so that we can verify and explain.

2. Transit Time

Transit time refers to the period from when the item is dispatched until it is delivered while in transit. Transit time is affected by various factors, and the actual delivery time may fluctuate to some extent.

  1. Transit time is usually determined by factors such as the destination, shipping method, the handling efficiency of the logistics carrier, and local delivery conditions. Transit times may differ across different regions.

  2. For delivery addresses located in major cities or areas with a well-developed logistics network, transit time is usually relatively short; for remote areas or areas with more complex delivery conditions, transit time may be extended accordingly.

  3. Cross-border shipping involves customs clearance, transshipment, and other stages. Transit time is usually longer than delivery within the same region and may be affected by customs processing progress, local policies, and other factors. The specific time is subject to the actual logistics progress.

  4. During holidays, severe weather, logistics peak periods, or other uncontrollable factors, transit time may be extended. Such situations are usually difficult to estimate accurately in advance, and we will do our best to maintain communication with you via email.

  5. The transit times listed on this page are general explanations only and do not constitute a guarantee of a specific delivery time. The actual delivery time shall be subject to the delivery progress of the logistics carrier.

If your order is not received within a reasonable time, or if the logistics information has not been updated for an extended period, we recommend contacting us via the contact email and providing your order number so that we can assist with verification.

3. Shipping Methods

We arrange corresponding shipping methods based on order details and delivery destinations to balance delivery efficiency and transport safety.

  1. We currently mainly use standard shipping. Standard shipping is typically completed through common logistics and delivery networks and is suitable for most delivery addresses.

  2. The choice of shipping method may be adjusted based on the type of item, order size, delivery region, and the arrangements of the logistics carrier. For home-related products, some items may be shipped using corresponding arrangements due to size, weight, or packaging requirements.

  3. In some cases, an order may be dispatched in multiple packages or delivered separately by different carriers. If this occurs, the delivery times of each package may differ.

  4. If the delivery address is in a cross-border region, the shipping process may involve customs clearance and other stages. The relevant procedures are handled by local customs and the logistics carrier, and we will assist with communication within a reasonable scope.

  5. We currently do not support users specifying a particular logistics carrier or a particular delivery time slot. If you have special delivery requirements, we recommend contacting us via the contact email before placing your order to confirm whether it is feasible.

4. Shipping Fees

Our shipping fee standards apply to global shipping. Currently, only two rules are set: standard shipping and free shipping. The details are as follows:

1. Standard Shipping

For orders with an amount from 0 to 58 USD (excluding 58 USD), a shipping fee of 8 USD applies.

2. Free Shipping

For orders with an amount reaching or exceeding 58 USD, shipping is free.

All amounts above are calculated in USD. The order amount is generally based on the merchandise amount, and the specific amount shall be subject to the information displayed on the order checkout page. If an order involves a return or exchange, the bearing of shipping fees shall be governed by the relevant explanations in the Return Policy page. If you have questions about the calculation of shipping fees, we recommend contacting us via the contact email to confirm before placing your order.

5. Delivery Address and Information Accuracy

The accuracy of the delivery address directly affects whether the order can be delivered smoothly. Please carefully verify the following information when submitting your order:

  1. Please ensure that the recipient's name, contact phone number, and delivery address are accurate and complete. Address information should ideally include the necessary house number, unit number, floor, area, and postal code.

  2. If the delivery address changes, please contact us via the contact email as early as possible. If the item has already been dispatched, an address change may not be possible, or you may need to coordinate separately with the logistics carrier.

  3. If the item cannot be delivered, is returned, or incurs additional costs due to inaccurate or incomplete address information or the inability to contact the recipient, the relevant responsibility and costs may need to be borne by the user. The specific arrangement shall be subject to confirmation through communication.

  4. If the item is returned to us, we will communicate with you via email regarding the follow-up handling.

6. Receipt and Inspection

  1. When the item is delivered, we recommend inspecting the outer packaging for damage on the spot if conditions permit. If you find obvious damage, crushing, or moisture on the outer packaging, we recommend noting it to the delivery personnel at the time of receipt and taking photos for records as much as possible.

  2. After receipt, we recommend opening the package as soon as possible to inspect the quantity, specifications, accessories, and appearance of the item. If you find that the item is damaged, missing accessories, or does not match the order, please contact us via the contact email as early as possible and provide order information and relevant photos so that we can verify and handle the matter.

  3. Please keep the receipt confirmation and logistics-related information safe for future reference.

7. Other Notes

  1. This shipping policy is executed and interpreted by USEEMALL LTD as the operator of Myestry.

  2. The contents of this policy may be adjusted according to operational needs, logistics arrangements, or relevant requirements. The latest content published on the website shall prevail.

  3. If the contents of this page are inconsistent with the order confirmation information or the results confirmed through communication, the order confirmation information or the results confirmed through communication shall generally prevail.

  4. If you have any questions about dispatch time, transit time, shipping methods, shipping fee standards, or other delivery-related matters, you are welcome to contact us via the contact email published on this page. We will reply and explain within a reasonable timeframe.

Brand name: Myestry
Website: www.myestry.com
Email: customer@myestry.com